This policy explains what information Your Comfort Air Solutions (“we”, “us”) collects through yourcomfortairsolutions.link, through phone calls to (321) 478-0693, and through our request form, and what we do with it. If you have a question about it, call us at (321) 478-0693.
Information we collect
- Information you give us. When you call or send the request form, we collect what you provide: your name, phone number, email address if you add one, the address or town where service is needed, and a description of the problem or the work you want done.
- Call information. When you call, our phone system records the number you called from, the date, time and length of the call, and may record the call itself for quality and training. If a call is recorded, you will hear a notice at the start of the call.
- Website usage. Like most websites, ours collects standard technical data such as browser type, device type, pages visited and the referring site. If analytics or advertising tags are enabled, they may set cookies and record events such as taps on a phone number or form submissions, so we can tell which pages and ads produce calls.
How we use it
- To answer your call or request and arrange service.
- To pass the details needed for the job (your name, phone number, service address and the problem) to the independent local HVAC contractor who will perform the work.
- To call or text you about your request, including scheduling and follow-up.
- To measure and improve our website and advertising.
- To meet legal obligations and protect against fraud or misuse.
We do not sell your personal information, and we do not share it with anyone for their own marketing.
Who we share it with
Your Comfort Air Solutions connects you with independent local HVAC contractors who perform the work. We share job details with the contractor assigned to your request, and with service providers that help us run the business, such as phone, form-handling, hosting and analytics providers. These providers may use the information only to provide their service to us. We may also disclose information when required by law.
Calls and text messages
If you submit the form and tick the consent box, you agree that we and the assigned contractor may call or text you about that request at the number you gave. This consent is not a condition of any purchase. Reply STOP to any text to opt out, or tell us on the phone. Message and data rates may apply.
Cookies and analytics
If analytics are enabled, we use Google Tag Manager and related tools that may set cookies. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. The website works without cookies.
How long we keep it
We keep request and call records for as long as needed to provide the service, handle follow-up or warranty questions, and meet legal and accounting requirements, and then delete them.
Security
The website is served over HTTPS and we limit access to customer information to the people who need it to handle your request. No system is perfectly secure, so please do not send sensitive information such as payment card numbers through the form.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law. Call (321) 478-0693 to make a request.
Children
This website is meant for adults arranging home services. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. See also our terms of service.